Privacy Policy

Last updated: November 27, 2025

At KlAIfy ("we", "our", or "us"), we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered knowledge assistant platform.

1. Information We Collect

Account Information

When you create an account, we collect:

  • Full name
  • Email address
  • Company name (optional)
  • Country
  • Industry
  • Password (encrypted)

Connected Data Sources

When you connect third-party services (such as Slack, Microsoft Teams, Google Drive, or wiki platforms), we process the data you authorize us to access. This data is used solely to provide our AI-powered knowledge retrieval services.

Usage Data

We automatically collect information about how you interact with our platform, including:

  • Queries submitted to the AI assistant
  • Features used
  • Log data (IP address, browser type, device information)
  • Analytics data to improve our services

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our AI knowledge assistant services
  • Process your queries and deliver accurate answers from your connected data sources
  • Send you service-related communications
  • Provide customer support
  • Analyze usage patterns to enhance user experience
  • Ensure security and prevent fraud

3. Data Security

We implement enterprise-grade security measures to protect your data:

  • End-to-End Encryption: All data is encrypted in transit and at rest
  • Your Data Never Trains AI: Your company's data is never used to train our AI models or shared with third parties
  • Access Controls: Strict access controls and authentication mechanisms
  • Regular Audits: We conduct regular security assessments and audits

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us. Upon account deletion, we will remove your data within 30 days, except where retention is required by law.

5. Third-Party Services

We may use third-party services for analytics, payment processing, and infrastructure. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

7. International Data Transfers

KlAIfy is headquartered in Wrocław, Poland (European Union). If you access our services from outside the EU, your data may be transferred to and processed in the EU. We ensure appropriate safeguards are in place for any international data transfers.

8. Cookies

We use essential cookies to ensure our platform functions properly. We may also use analytics cookies to understand how you use our services. You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@klaify.com
Address: Wrocław, Poland